This cancellation and refund policy outlines the procedures and policies for returning products that have been purchased from the Indiekraft platform. Any returns or refunds for products by customers will be governed by and subject to the terms and conditions set out in this policy. Customers are required to read and understand the terms of this policy. If you have any concerns regarding the terms of this policy, you are advised not to accept the Terms of Use.

By initiating a request to purchase products on the Platforms, you agree to the terms of this policy without modification.
Also, please remember that Indiekraft.com is a marketplace where most sellers are small master weavers, co-operatives, and artisan entrepreneurs. As small businesses, it becomes difficult for them to accept customer returns, as often the products are not returned in their original condition. Therefore, customers are requested to initiate the return process when the Product is not up to standard.

Below are the details of our return policy:

  1. Refunds can only be granted if a request for a refund has been made within 24 hrs of delivery of the Product.
  1. We only ask our valuable customers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
    During pick-up, our delivery agent may check the return quality. After a successful quality inspection, a refund for the returned item will be processed.
  1. Returns will not be entertained in the following cases:
    1. It is determined that the Product got damaged while in your possession.
    2. The Product is different from what was shipped to you.
    3. The Product is not returned in the same condition it was received (with the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
    4. The Product is not intact in its original packaging.
    5. The Product has already been used by the Customer in any way.
  1. If you’ve received a Product in a damaged or defective condition, you can contact us at [email protected] within 24 hrs of the delivery of the Product with relevant proof in the form of images and videos that may support your concern. This case will be further taken care of and verified by the concerned team, and the necessary steps will be taken.
  1. Only items that are unused, in their original condition and with all original tags and packaging intact may be returned or exchanged.
  1. No refunds would be given if the Customer provided the wrong or incomplete shipping address, there were two failed delivery attempts by our shipping agency or the package was refused by the recipient.
  1. We will provide a refund to the original mode of payment.
  1. Regarding refunds, banks normally take 7–10 business days to process a refund once it has been initiated from our end.
  1. Refunds will only be made after we have received the returned shipment.
  2. To initiate the return/ refund process, kindly get in touch with us on [email protected] or call us on 9818880970.
  3. We will work with you to resolve any issues promptly and fairly.
  1. We do not entertain exchanges.